Happy Customers

“Mast Shoes has been a great resource for me. Many of my patients come to me with ill-fitted shoes, causing the vast majority of their foot complaints. The staff at Mast know and understand how to fit shoes, a farity today. They are experts at what they do. In addition to being professional and well informed, the staff at the Mast are patient and take the time to ensure the best possible fit. They’re a great asset to our community.”
-Mark J. Klein, Podiatrist

"I send patients to Mast Shoes regularly, because I know they will get great customer service. Mast employees are very knowledgeable and friendly, and they take the time to ensure my patients have a proper fitting shoe. Mast Shoes has a nice selection of quality shoe gear for a variety of activities. I get a lot of positive feedback from patients who have shopped there.”
-Gretchen Heutsche, Podiatrist

“Many of the people I see in the office have foot problems as a result of ill-fittying footwear and have specialized shoe wear needs. I have found the staff at Mast Shoes to be knowledgeable, friendly, helpful, professional, and indispensable in providing expert service to these customers, as well as those who just need some comfortable, fashionable shoes. In fact, that’s where I go for my shoes! Their exemplary service and shoe selection greatly benefit our community.”
-James Holmes, M.D. Orthopedic Surgeon

“Dear Michael: I’m sitting here in Santiago, Spain, wearing the sandals you sold me. Over 800 miles in 28 straight days and my feet were never a problem! I’ve seen hundreds (thousands?) of other people out here this month and only saw two other pairs of sandals – they’re all in big heavy hot hiking boots. MANY people have commented on my sandals and asked about them. One person even took my photo because I was wearing sandals! I can’t tell you how many people I’ve seen patching their blisters from those hiking boots. And my feet were cool and light and free and fine – Thanks so much for recommending these sandals!”
-Anne C.

“ Dear MG: In September I came into Mast Shoes and bought a pair of sneakers. While I was there you gave me a tip on a book called “The Search for the pink Headed Duck.” Thanks for the tip. I really enjoyed the book. I always like shopping at Mast Shoes and a great book recommendation was a nice bonus. Thanks for all of the nice people at the store.”
-Darlene B.

“ Dear Mast Shoes: I was incredibly impressed with you customer service last week and would like to thank you for the assistance which I received. I came into your store needing help with a pair of clogs that I bought from you in the Fall…Your salesperson helped me with friendly service, care and a smile. This might sound silly to you but this overwhelmed me so much I wanted to write this thank you letter. In today’s day and age where there is often such a lack of trust, respect, and overall customer service with day to day purchases, I was completely taken aback with the care your store showed, especially since my purchase was not recent…I can’t think of any other time in my life where this has happened or another store where I would have been trusted like this and would not have been told with little sympathy to either wait a long time for my shoes, or that I would have to purchase a new pair. I thought to myself what a difference this experience made and want to congratulate you on still being a business that prides itself on customer service. It will definitely stay with me and make me shop with you in the future to know that I can go to a store that still has the ability to make a sale personal. I feel that good deeds these days need to be noticed and felt compelled to let you know that I was appreciative. Thank you!”
-A happy customer

“ Dear Mast Employees: On several occasions I have requested shoe boxes from your store. Your employees always find me several, sometimes many, and they find them willingly and kindly. I want to thank you for sharing the boxes. I use them in my second grade classroom in Ann Arbor. Most recently, my husband cut them in half so they could be squished together as protection for apples decorated using toothpicks on Johnny Apple seed day. In the past they have been Valentine boxes, vessels for ceramic art work, and musical instruments. My class and I remain grateful to you.”
-Susan B.