FAQ & Updates

Updated on November 21, 2020

Is Mast Shoes open for in-person shopping?
Yes! Our current store hours are Tuesday – Saturday 10AM – 5PM (closed Sunday and Monday).

During the pandemic, new and different processes are in place to keep our staff and customers as safe as possible. Take a few minutes to watch our video and read through our safety plan (linked below) so you know what to expect during your visit. Wear your mask and get ready to enjoy finding your next pair of comfy shoes! We look forward to having you in!

Video Tour – What to Expect During Your Visit to Mast Shoes Right Now

Read through our Safety Plan

Do I need to make an appointment?

Nope! Walk in anytime Tuesday – Saturday 10AM – 5PM. We are limiting the number of customers in the store to comply with state mandates. Occasionally there is a short wait. Thank you so much for your patience.

Is there a time that is less busy than others?

We have yet to observe consistent traffic patterns during the pandemic but here’s what we’ve noticed so far. Tuesdays tend to be our busiest day of the week. Other than that, 12-2 most days tend to be a little busier than other times of the day. No matter what time you come, you will be seated in a socially distanced seating area at least six feet away from other customers. There are two seats in each seating area in the event you’re shopping with someone you live with (or whom you’re comfy sitting right next to). We ask all customers to stay in their seating areas with masks on fully covering the nose and mouth the entire time they’re in the store.

Are you offering contact-free curbside pickup?

Yes, we are! Place your order for shoes, insoles, socks and shoe care products by phone or online and your order will be ready for pickup within an hour.

You can find our online shop here: https://mast-shoes.myshopify.com/
Our phone number is: 734-662-8118

What if I want to walk in to the store and pick up the order I placed online or by phone?

You’re welcome to do that! After placing your order, walk-in (wearing your mask) anytime during business hours and tell the host you’re here to pick up your order. They’ll hand it to you, thank you, and smile at you with their eyes (watch for it) 😉

I’d like to order the same pair of shoes I currently have but I can’t tell what model they are or their size. Is that something you can help me with on the phone?

Yes! Give us a call and we are happy to help you with this. We’re particularly adept at determining what shoes and sizes are over the phone after asking you a few questions (like what they look like and where to look for the size). 9 times out of 10 we can figure it out together. In the rare cases we can’t, we will help you determine the next best step. Our phone number is 734-662-8118.

I’d like to look at your shoes before I come in. Can I look at them online?

Yes! You can view our collection here: https://mast-shoes.myshopify.com/

Are all the shoes you have online?

Yes! Also online are our socks from Smartwool & Sockwell, our Powerstep collection & many shoe care items.

When is the best time to buy boots?

For the best selection, get in here before the first snowfall. So, soon! Our shelves are bursting with cold-weather footwear.

What if I want to come in and browse?

You’re welcome to do that AND please know that it will look and feel different during the pandemic. We’re following state-mandated capacity limits and have the store set up to maintain adequate social distancing. We’ve designed a festive browsing area packed with every shoe we carry where you can go and “let the shoes wash over you” (that’s a quote from one of my favorite teammates ever). If you see something you’d like to try, we’ll take you to your own seating area and get your size for you. If not, no worries. When you’re ready to go, we’ll show you a safe path out of the store.

We’re looking forward to getting back to our “before-Covid” way of operating when it’s safe to do so. For now we’re focused on keeping our staff and customers safe while they’re at Mast Shoes & doing what we do best in the process – matching your feet with shoes that will fit, function and feel fantastic.

Additional ways to browse our collection and “get inside” before coming in to try shoes on are:

-Browse our online shop

-Sign up for our monthly emails

-Follow us on Facebook where we post items our customers love daily. Watch for Live events and videos!

-Follow us on Instagram

-Look in our front window when you’re in the neighborhood! We rotate it weekly.

Can I use my gift certificate to pay for a phone order?

Yes! Call us to place your order and have your gift certificate ready. We’ll ask you for your name, the amount and the number in the bottom right corner.

Can I use my gift certificate to pay for an online order?

Yes! It takes a few extra steps right now. Bear with us. Our gift certificates are a different system than our online shop but we’ve found a workaround.

Complete your online order with your credit card and in the “notes” section, let us know you’d like to use a gift certificate. Include the number on the bottom right of your gift certificate. We’ll process the gift certificate manually and then “refund” your credit card for your gift card amount (we’ll confirm it in our records). It’s clunky right now but it works. Thanks again for your patience and support!

Where did the sale rack go?

It is hibernating until it’s safe enough for customers to get close to each other again.

We will continue to have some clearance shoes available. They just aren’t out on the rack. Let your shoe expert know you’d like to see sale shoes in your size and they’ll bring you what we have. The next large batch of clearance items will be available in mid-late January 2021.

Sale shoes (in women’s and men’s sizes) are also available in our online shop!

Can I still request donations from Mast Shoes?

Our donation program is on pause through 2021. We will start accepting requests when we’ve recovered enough to have the resources to do so again. We’ll get back to it! Thanks for your patience.

We will continue to support Food Gatherer’s this year and encourage you to do so, too. Requests for food in Washtenaw County have increased by 300% since March 2020. Let’s help Food Gatherer’s keep our neighbors fed. You can donate here: https://www.foodgatherers.org/

I’d like to purchase a really good pair of shoes for someone in need. Can I buy the shoes and you find the person who needs them?

Absolutely. One of our customers actually invented this unofficial program. She called and said “I want to use my stimulus check to buy shoes for someone who needs them. Do you know anyone?” We are happy to pass along gift certificates you purchase to people who will benefit from high quality, well-fitting shoes. We have a network of social workers who serve people in our community who would benefit from good shoes and otherwise couldn’t afford them.

I’ve heard and read some things about the importance of purchasing from our small, local businesses during the pandemic. Why?

To put it bluntly, if you want local shops like us and restaurants to be here for you to enjoy post-pandemic the single most helpful thing you can do to make that happen is to BUY from us as much as possible. In addition to storefronts (that may or may not be allowed to be open) ALL of us have websites to order from, curbside pickup & shipping options. SHOP SMALL as much as you can this holiday season. It is our pleasure and passion to serve our community & employ community members but without sales, it isn’t sustainable.

Consider your purchases from small & local shops and restaurants an investment that pays dividends. For example, when you buy your mom a pair of slippers from Mast Shoes, your brother a book from Literati and your children or grandchildren clothes and toys from The Little Seedling, the DIVIDEND you’ll be paid next year is that these businesses will still be here for you to enjoy.

The more you encourage your family and friends to shift some of their purchases to local shops the more you can positively effect our community and our local economy. One great way to spread the word is to fill your own wish list with items from local shops.

How ARE you doing?

While the pandemic brought challenges to just about every nook and cranny of Mast Shoes, we have much to be grateful for. Like many other small businesses, we struggled and then creatively adapted to the challenge of a lifetime and are seeing signs of recovery. We continue to fine tune our processes day by day and have the very best team in the whole wide world. Our team and customers are choosing kindness, patience, and resilience, which is so encouraging! We’re all getting outside to walk more (woohoo!), taking better care of each other and ourselves. We believe we’ll emerge from this period stronger than ever before. We plan to continue extending kindness and patience even when things are hard.

Are you going to make it?

Our incredible community has rallied around us and we’re so grateful. As long as folks continue to purchase shoes from Mast Shoes, we will make it!

What can I do to help?

Continue making your footwear purchases from us.

Recommend us to your friends and family.

Be extra kind to every service worker you come in contact with (not just us).

Leave us a positive review on one or more of the following sites:

Google Review

Yelp

Facebook

You’re the BEST! Thank you.